Heels

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Three pairs of women's heels on a wooden shelf

About Luise Faran

At Luise Faran, we believe the right pair of heels changes the whole day. We curate our collection with the modern British woman in mind: steady, comfortable and ready for any occasion. Every pair is selected for its heel, its fit and its versatility, so it earns its place in your wardrobe.

Read our About Us

Frequently asked questions

How long does delivery take?

We process your order in 1 to 3 business days and the parcel is in transit for 4 to 6 business days, so 5 to 9 business days in total. Full details are in our Shipping policy.

What is your return policy?

You have 30 days from delivery to change your mind and we send you a free prepaid return label. There is no restocking fee. The full procedure is in our Refund policy.

There is a problem with my order, what do I do?

Email info@luisefaran.com with your order number and we will put it right with a replacement or a full refund. We reply within 24 hours on business days.

Do you offer free delivery?

Yes. We deliver free with tracking anywhere in the United Kingdom, with no minimum spend. The price at checkout is the final price and there are no fees on delivery.

How can I contact customer service?

At info@luisefaran.com or +44 7473 957274. We are available Monday to Friday 09:00 to 17:00 (GMT) and Saturday and Sunday 11:00 to 16:00 (GMT).

30-Day Money-Back Guarantee

Not quite right? Return any pair within 30 days of delivery for a full refund, with a free return label and no restocking fee.

Free UK Delivery

We offer free tracked delivery on all orders across the United Kingdom, so your shoes arrive safely and conveniently at your door.

Customer Support

Our dedicated support team is here to help every day of the week. Get in touch with any question or concern.